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Messages from the Executive Vice President

March 22, 2013

Commitment to Quality and Safety

The May 2013 issue of Consumer Reports includes its second scoring of U.S. hospitals in less than a year. Unfortunately, its ranking for the Health Center is not positive. It is important to note, however, that Consumer Reports is accessing data that is still more than two years old and does not reflect the fact that the Health Center has substantially improved, across the board, in safety metrics. As such, the report does not accurately portray the quality of care available at the UConn Health Center today.

As I said last summer when the first report was published, Consumer Reports deserves credit for raising awareness about patient safety in our nation's hospitals. However, we urge the public to use other sources of information, such as the U.S. Department of Health and Human Service’s Hospital Compare website. Hospital Compare is updated quarterly, contains much more depth, and portrays a more accurate picture of our quality metrics and excellent work in areas including heart failure, heart attack, post-surgical care and more.

According to Hospital Compare, in categories where statewide comparisons are available, the Health Center is above the Connecticut average in the majority of quality metrics.

This rating is a serious reminder that we need to remain relentlessly focused on quality and safety. It is our duty to our patients, our colleagues and the state.


Frank M. Torti
Executive Vice President for Health Affairs
Dean, UConn School of Medicine