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Quarterly Compliance Quandary

February 2009

Robert is a medical assistant at the UConn Health Center. Recently, he has grown increasingly concerned about the conduct of one of his co-workers. He has witnessed behaviors that he believes to be unprofessional and possibly unethical. Robert has always had a good working relationship with his colleagues and doesn’t want to “get anyone in trouble.” He is also concerned that, if he does report his concerns, he will “pay the price.” He is struggling as to whether he should come forward and, if so, who he should talk to.

What are Robert’s options? Where can he go to discuss his concerns?

Things to Consider

Reporting an issue of any kind, particularly related to a colleague, is never easy. However, while it may be uncomfortable, coming forward in good faith with a compliance or other concern is the right thing to do. Reporting compliance issues will help to reduce the Health Center's risks of noncompliance with any number of regulations and will help to strengthen our commitment to the highest standards of integrity.

But, where can you take your concerns? There are several options. The Compliance Program recommends beginning with your immediate supervisor or department head. Talking with your supervisor will give you an opportunity to not only share your concerns but help to foster honest and open communication within your department. However, if the issue relates to your immediate supervisor, you may consider discussing the matter with that person’s supervisor. Other reporting options include another appropriate UConn Health Center manager or, in the Schools of Medicine or Dental Medicine, the Dean or Associate/Assistant Dean. Of course, you may contact the Compliance Office directly at 860-679-4180 or compliance.officer@uchc.eduor to speak individually with any one of the Compliance or Associate Compliance Officers. If you utilize one of these avenues your confidentiality will be maintained to every extent possible. Depending on the nature of the concern, the Compliance Office may work collaboratively with departments such as Human Resources and the Office of Diversity and Equity toward the resolution of a problem.

If you would like to remain completely anonymous, you may call REPORTLINE at 1-888-685-2637, a confidential service operated by a private company not associated with the UConn Health Center. If you use this option, the information will be forwarded from REPORTLINE to the compliance office while maintaining your confidentiality and anonymity.

Lastly, should you prefer to not report your concern internally, you may contact the State of Connecticut Auditors of Public Accounts or the appropriate agency of the Federal Government.

Remember that the UConn Health Center strictly prohibits any type of retaliation for reporting a compliance concern such as termination, demotion, suspension, employment actions or any form of harassment.

For more information please review Health Center policy:

Contact Information
We encourage you to contact the Compliance Office if you would like to discuss this scenario further, have questions, or would like to recommend another “quandary” you may have faced in the past. Simply email us at compliance.officer@uchc.edu.
  
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