Complaints and Grievances

We would like to resolve any concern you might have as soon as possible. Please first discuss it with the staff on the unit; you may also request to speak to the nurse in charge, assistant manager or manager. If you are not satisfied with the results, you may contact the Patient Relations Department by calling extension 3176 from within the building or 860-679-3176 from outside of the building. Patient Relations’ role includes processing any grievance you might have with the John Dempsey Hospital.

Complaint: any concern received (verbally or in writing) that can be resolved by the staff present

Grievance: any concern received (verbally or in writing) that cannot be resolved by the staff present

If you would like to provide feedback or have a complaint or grievance that is not urgent, you may write to the following address; there is no special form – a letter or note is welcomed.

Ms. Carlene L. Bartolotta, R.N., B.S.N.
Director, Department of Patient Relations
University of Connecticut Health Center
263 Farmington Avenue
Farmington, CT 06030-2826

If you file a grievance, please be assured that it is taken seriously. The Department of Patient Relations investigates all grievances received from patients or an acceptable patient designee. Upon receipt of a grievance, a letter is sent to the author acknowledging receipt and that a review is underway. The appropriate managers and staff will be involved in the review. Upon completion of the review, a letter is sent to the author detailing the results of the review.

You may also choose to contact one of the following State agencies:

or

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610
Email: complaint@jointcommission.org
Website: www.jointcommission.org

Please be assured, under no circumstance does the presentation of a complaint or grievance affect the patient or family member’s current or future care at John Dempsey Hospital.