Letters of Appreciation
Frequently, we receive letters of thanks from patients, their families and friends. We are very touched by these kind words and appreciate the time and effort made to reach us. We’d like to share excerpts from some of these letters with you.
This is a long overdue letter to thank the entire
Cardiology Department staff at UConn Health
and the entire institution for the great services I received as a patient over
the last several years.
I am from Pennsylvania and currently reside in Farmington. I have complex medical needs and was receiving fragmented care at several institutions within the Philadelphia and Hartford areas. Many of my providers did not know what the others were doing or prescribing and often conflicted with each other.
My first encounter with UConn Health was as an emergency event. I was thankful that such a professional and clinically sound emergency room and cardiology department was so well trained and “cutting edge” in their interventions. They literally saved my life twice.
I immediately transferred my entire primary care and specialty services under the UConn umbrella. It is the best care I have received throughout my entire adult life. Let me give credit to the numerous individuals and departments that have provided me with such good care.
I required weekly blood work to monitor my blood thinning medications. The woman who draws my blood is always kind and courteous. They always give me timely appointments and courteous reminder calls.
The Interventional Cardiology Department is nothing short of sensational. I am always greeted by the most professional and capable staff. They process me quickly and are always helpful with assisting with coordination of all of my appointments. They also show a level of kindness to all the patients—that is rare to find in any industry!
My cardiologist is Dr. Christopher Pickett. Dr. Pickett is what every patient wants in a physician. He spends as much time with me as necessary until I fully understand his instructions and my medical conditions. He promptly returns my phone calls when I have concerns and he often sees me on short notice if I am having any symptoms of concern. In addition, he is a gentleman. He is respectful and kind to the staff in his office. He shows compassion and genuine concern for all his patients.
I am also impressed with Kerry Cipriani, APRN-BC. Ms. Cipriani takes pride in her work and shows genuine concern for all her patients. She has rearranged her schedule and stayed late to help me with medication issues and all medical issues I am unsure about. She has walked me through procedures and provided me with supplemental reading literature to help me better understand possible side effects and anticipated symptoms related to my medical conditions. She has called me at home just to check up and to allay any fears or concerns I have. She is a true asset to the Cardiology Department.
The attitude of the leaders becomes the attitude of the staff. In Interventional Cardiology, Dr. Steven Lahey and Dr. Christopher Pickett set a tone of professionalism and clinical excellence that is personified and demonstrated in all the staff members within the Cardiology Department. They are one of the best Cardiology Departments in the country. I am deeply thankful for the services that I receive from them.
Would like to share our great experience with Dr. Beatriz Tendler. Both of my parents are lucky to be patients of Dr. Tendler. She is just a phenomenal person and doctor. Her personal care and communication skills are outstanding. She drew pictures, explained everything in great details. She makes herself available and accessible beyond her working hours. She is a wonderful person with a kind and caring heart. She has helped both of my parents dramatically and made their lives better!
I recently had Mohs Surgery with Dr. Makkar. I wanted to tell you about his assistant, Abdul. I have been there a number of times over three years and I am always happy when Abdul comes to the waiting room to get me. He takes excellent care and explains everything thoroughly. He is very compassionate and makes me more at ease during my visits. Sometimes, people only here complaints and I wanted him to know he is really appreciated. I am so happy that Dr. Makkar was recommended to me and every person I have come into contact with has done a very good job.
“I recommend UConn Health Mammography to everyone. I tell them how great the staff is and how clean it is. I tell them how they take their time with you and answer all your questions, how quickly they get you through your test and how they do it without any inconvenience to you or without jeopardizing the quality of the test or the outcome.”
“I am so very impressed with the UConn facility and staff, and I have already told all my friends the same.”
“Kim (Sokol) always makes me comfortable and she makes getting a mammogram less scary and uncomfortable. She is an asset to UConn Health and she is the reason why I come back to UConn Health for my annual exams.”
“Keep up the good work. It’s important to make patients feel comfortable and trusting in your ability to take care of them.”
“I have been coming to UConn Health for my mammograms for the past ten years, and it is an excellent department. I like the fact that the glass was removed from the reception desks It makes it more personal that way.”
“Tammy (Sachkowsky) was great on my first mammogram. A few days later, I had to come back for a second test. The second technician was so comforting and caring and sat with me while I waited for an ultrasound. She did not have to do that, but she was sweet and caring and knew I was scared and worried. Great staff. Keep up the good work. I come back every year and get the same great service.”
“I LOVE the staff! I have never had a bad experience.”
“The technician who did my mammogram did an excellent job—she was very efficient. This was my second mammogram at UConn Health. I will only come here from now on. Thank you!”
“The staff is very friendly, and you can see that they care about the people they are working for. Thank you for your service.”
Cardiac Step Down Unit
“Excellent communication, knowledgeable staff, and minimal pain during and after procedure. Top quality doctors and APRNS: Dr. Daniel Fusco, Mia Hong (Nurse Practitioner), and Dorota Pawlak (Nurse Practitioner).”
“One nurse in particular was excellent and provided assistance when needed: Manju Abraham.”
“I came into Cardiac Step Down through the Emergency Department. There, Dr. Hunter Anderson was phenomenal, outstanding, and explained everything. He is an intelligent, caring, wonderful person and doctor.”
“The nursing staff in the Cardiac Step Down Unit were professional and compassionate at all times.”
“Drs. Bruce Brenner, David McFadden, and Kevin Diekhaus handled my case, and they were tremendous. They explained everything, LISTENED and conferred with ME before ordering labs, tests, and medications. I felt I was in good hands with my difficult case. The residents and interns were also terrific.”
“I was treated very well with lots of courtesy, patience and kindness.”
“The attending physician, Dr. Shiromini Herath, was attentive and informative. We felt she was EXCELLENT. She gave good advice, had good insight and provided good follow up. She is a very caring doctor.”
“I had wonderful RNs on the 6th floor! Jenn Kozikowski, Laura Lewis and Kathy Mancarelli were exceptional and should be commended.”
“They work so hard to make us comfortable in whatever way they can. You feel so good because they care about you.”
“I cannot say enough about the nurses. They were kind, caring, and went above and beyond to make me comfortable.”
“I can’t say enough positive things. Dr. Garry Turner went above and beyond, from visiting me to ensure I was doing well to ensuring that my hematological care was going smoothly.”
"I have worked in hospitals for over 13 years and this hospital by far was the cleanest, and staff were all very professional. I was very impressed! As a nurse, it was very encouraging to experience great care.”
“As an RN, I have extremely high standards for patient care. My experience from start to finish at UConn Health was extraordinarily positive. Keep up the great work!”
“I have had three surgeries at UConn Health, and each time the staff has been wonderful. The nurses on the 7th floor are wonderful, as are the nurse’s assistants. I have no complaints about anything. My doctors came in and discussed the options and kept my husband informed. I can’t thank the staff who took care of me enough.”
Calhoun Cardiology Center
“I arrived via ambulance. Never had the slightest bit of fear. The staff was fast at what they did, but they exuded confidence and that was reassuring to me!”
“Dr. Kai Chen is the best cardiologist in Connecticut.”
“Your nurses went above and beyond! Michelle Santos and Alicia Belknap were incredible! They should be recognized for their incredible compassion.”
Food and Nutrition
“The staff who delivered the food were not only polite, they were also cheerful, smiling and proud of the food they were delivering.”
“Surprise! Someone told kitchen staff that it was my 80th birthday and they served a lovely piece of decorated cake!”
“The sous chef and nutritionist visited me. They gave me choices that were not yet on the menu which made for a bit of healthier eating.”
“I wish to commend Dr. Paul Kaloudis for the outstanding care he provided. I appreciated his attention and respect. He had an excellent, warm manner. A wonderful doctor.”
“My primary nurse was Bill Garrity and he was literally moving my leg to try to help me get comfortable because I couldn't do it by myself. He stayed with me and made sure I was comfortable.”
“Everyone I came in contact with was pleasant and courteous. They all seem like very caring people.”
I was a patient earlier this week and want to reach out to thank the amazing staff who took such great care of me. I was seen in the ER immediately and within a short time I was diagnosed with appendicitis. My nurse was awesome. I don't know her last name but her first name was Wendy. Later when I got to the floor I also had an amazing nurse who made me feel so comfortable. Her name is Lisa and she works on the 6th floor ... thank you SO MUCH, Lisa! All the staff was amazing. I feel so lucky to have this hospital right in town.
Praise for OB/GYN
I had a very negative experience at my previous OB/GYN office. This was my first visit to this provider and I could not be happier about the switch. Kicking myself for waiting so long!
Will highly recommend this office/provider in the future. In all my years as a patient here (including two pregnancies, so frequent visits!) the office staff, nurses, and doctors are so efficient and respectful of a patient's time.
I truly appreciate the individual attention I was given by my doctor. He goes out of his was to always smile and treats you like he really cares.
Great practice. I have recommended this practice to two friends, who have also been extremely pleased.
I had a wonderful experience! The staff and Dr. Stephanie Bowers were amazing. Everyone was friendly.
Dr. Ramzi Alkass saved my life and my child during a difficult delivery. He allowed me not to be frightened for even a moment. He has handled all my GYN care since and I would never go to anyone else. I recommend him as the best there is. Period.
Great experience for my first time visit. Deborah Hintz listened to me with care. I felt at ease.
Love this office, especially Dr. Ramzi Alkass. He has always been my provider, delivered my firstborn and now will be delivering my second child in 2015.
I love UConn. Dr. David Park saved me from dying. He is a great, easygoing doctor. I thank him every day of my life.
I am very confident in Nancy Kalagher’s abilities and I enjoy talking with her. When I see her, she makes me feel very comfortable.
Great experience. I love Dr. Cathleen Campbell, she’s the best!
Dr. David Park is the best! He’s always smiling and explains everything before the procedures. He makes sure that you’re very comfortable before anything.
I can’t say enough about how great Dr. Stephanie Bowers is and how kind the staff were to me.
Thank you isn't enough for the outstanding care and kindness shown to me and my family during my recent hip surgery at UConn Health. From Dr. Thomas M. DeBerardino, the nurses, interns, the whole surgical team, anyone else who was involved in my care and to Lisa who called and checked on me after my return home. The care and attention I received was far beyond my expectation. Never have I seen such a remarkable group of individuals and team members. I could tell they enjoy what they do and I can't thank or praise you all enough. I would return to the facility for any and all future medical care and refer you to everyone. Again Dr. DeBerardino and every member of your team ... thank you. Outstanding job. I am impressed and grateful.
Dr. Winston Campbell: This is a quick note to let you know that we saw our
patient six weeks postpartum. She was delivered at about 32 weeks of a beautiful
healthy daughter after being transferred with premature rupture of membranes.
She delivered within a couple of days of her arrival.
My patient and her husband wanted to relay their extraordinarily positive experience at UConn. Every physician and every nurse went out of their way to make this a good experience. Their daughter is healthy, and they are grateful. They mentioned Becky who was a particularly outstanding nurse who stayed late after her shift was over to make sure things went well, and then there was an unnamed obstetrician who arrived for the delivery, beautifully dressed complete with an attractive dress and high heels. Well done all around! Our team thanks your team.
I should have done this about three weeks ago when
your prompt and decisive action possibly saved my life.
I had come for what would be the last of my lymphedema therapy sessions. In addition to the very obvious breaks in the skin, I mentioned I had been sporting a substantial fever for a number of days. You promptly called an ambulance which took me to the Emergency Department where a blood test immediately revealed an excessive white blood cell count with systemic sepsis. Without much ado, they put me on an intravenous drip and admitted me to the 7th floor where they treated me until they saw fit to discharge me. Dr. Michael Azrin who was to perform a right-heart catheterization dropped by to explain the risk of infection was too great to go ahead with the procedure.
I was released into the care of my primary care physician, Dr. Nina Carley.
Interestingly enough, when I went in for my six-month pacemaker check, the electrophysiologist mentioned there had been some anomalous activity (erratic pulse). So, as you had guessed, it had indeed all been quite serious.
I still occasionally present with a small fever, but not often, and in decreasing frequency. I'm now wearing Dr. Carley's prescribed compression stockings and they do seem to be making a small difference in terms of reducing the swelling in my lower limbs. Hard to say whether my upper body has been affected by any of this. I still get winded easily.
In any case, as I suggested above, this is all by way of a very heart-felt (semi-intended pun) thank you for your excellent instincts, diagnostic talents and your preparedness to act accordingly.
Just thought you'd like to know.