Letters of Appreciation
Frequently, we receive letters of thanks from patients, their families and friends. We are very touched by these kind words and appreciate the time and effort made to reach us. We’d like to share excerpts from some of these letters with you.
Cardiac Step Down Unit
“Excellent communication, knowledgeable staff, and minimal pain during and after procedure. Top quality doctors and APRNS: Dr. Daniel Fusco, Mia Hong (Nurse Practitioner), and Dorota Pawlak (Nurse Practitioner).”
“One nurse in particular was excellent and provided assistance when needed: Manju Abraham.”
“I came into Cardiac Step Down through the Emergency Department. There, Dr. Hunter Anderson was phenomenal, outstanding, and explained everything. He is an intelligent, caring, wonderful person and doctor.”
“The nursing staff in the Cardiac Step Down Unit were professional and compassionate at all times.”
“Drs. Bruce Brenner, David McFadden, and Kevin Diekhaus handled my case, and they were tremendous. They explained everything, LISTENED and conferred with ME before ordering labs, tests, and medications. I felt I was in good hands with my difficult case. The residents and interns were also terrific.”
“I was treated very well with lots of courtesy, patience and kindness.”
“The attending physician, Dr. Shiromini Herath, was attentive and informative. We felt she was EXCELLENT. She gave good advice, had good insight and provided good follow up. She is a very caring doctor.”
“I had wonderful RNs on the 6th floor! Jenn Kozikowski, Laura Lewis and Kathy Mancarelli were exceptional and should be commended.”
“They work so hard to make us comfortable in whatever way they can. You feel so good because they care about you.”
“I cannot say enough about the nurses. They were kind, caring, and went above and beyond to make me comfortable.”
“I can’t say enough positive things. Dr. Garry Turner went above and beyond, from visiting me to ensure I was doing well to ensuring that my hematological care was going smoothly.”
"I have worked in hospitals for over 13 years and this hospital by far was the cleanest, and staff were all very professional. I was very impressed! As a nurse, it was very encouraging to experience great care.”
“As an RN, I have extremely high standards for patient care. My experience from start to finish at UConn Health was extraordinarily positive. Keep up the great work!”
“I have had three surgeries at UConn Health, and each time the staff has been wonderful. The nurses on the 7th floor are wonderful, as are the nurse’s assistants. I have no complaints about anything. My doctors came in and discussed the options and kept my husband informed. I can’t thank the staff who took care of me enough.”
Calhoun Cardiology Center
“I arrived via ambulance. Never had the slightest bit of fear. The staff was fast at what they did, but they exuded confidence and that was reassuring to me!”
“Dr. Kai Chen is the best cardiologist in Connecticut.”
“Your nurses went above and beyond! Michelle Santos and Alicia Belknap were incredible! They should be recognized for their incredible compassion.”
Food and Nutrition
“The staff who delivered the food were not only polite, they were also cheerful, smiling and proud of the food they were delivering.”
“Surprise! Someone told kitchen staff that it was my 80th birthday and they served a lovely piece of decorated cake!”
“The sous chef and nutritionist visited me. They gave me choices that were not yet on the menu which made for a bit of healthier eating.”
“I wish to commend Dr. Paul Kaloudis for the outstanding care he provided. I appreciated his attention and respect. He had an excellent, warm manner. A wonderful doctor.”
“My primary nurse was Bill Garrity and he was literally moving my leg to try to help me get comfortable because I couldn't do it by myself. He stayed with me and made sure I was comfortable.”
“Everyone I came in contact with was pleasant and courteous. They all seem like very caring people.”
I was a patient earlier this week and want to reach out to thank the amazing staff who took such great care of me. I was seen in the ER immediately and within a short time I was diagnosed with appendicitis. My nurse was awesome. I don't know her last name but her first name was Wendy. Later when I got to the floor I also had an amazing nurse who made me feel so comfortable. Her name is Lisa and she works on the 6th floor ... thank you SO MUCH, Lisa! All the staff was amazing. I feel so lucky to have this hospital right in town.
Praise for OB/GYN
I had a very negative experience at my previous OB/GYN office. This was my first visit to this provider and I could not be happier about the switch. Kicking myself for waiting so long!
Will highly recommend this office/provider in the future. In all my years as a patient here (including two pregnancies, so frequent visits!) the office staff, nurses, and doctors are so efficient and respectful of a patient's time.
I truly appreciate the individual attention I was given by my doctor. He goes out of his was to always smile and treats you like he really cares.
Great practice. I have recommended this practice to two friends, who have also been extremely pleased.
I had a wonderful experience! The staff and Dr. Stephanie Bowers were amazing. Everyone was friendly.
Dr. Ramzi Alkass saved my life and my child during a difficult delivery. He allowed me not to be frightened for even a moment. He has handled all my GYN care since and I would never go to anyone else. I recommend him as the best there is. Period.
Great experience for my first time visit. Deborah Hintz listened to me with care. I felt at ease.
Love this office, especially Dr. Ramzi Alkass. He has always been my provider, delivered my firstborn and now will be delivering my second child in 2015.
I love UConn. Dr. David Park saved me from dying. He is a great, easygoing doctor. I thank him every day of my life.
I am very confident in Nancy Kalagher’s abilities and I enjoy talking with her. When I see her, she makes me feel very comfortable.
Great experience. I love Dr. Cathleen Campbell, she’s the best!
Dr. David Park is the best! He’s always smiling and explains everything before the procedures. He makes sure that you’re very comfortable before anything.
I can’t say enough about how great Dr. Stephanie Bowers is and how kind the staff were to me.
Thank you isn't enough for the outstanding care and kindness shown to me and my family during my recent hip surgery at UConn Health. From Dr. Thomas M. DeBerardino, the nurses, interns, the whole surgical team, anyone else who was involved in my care and to Lisa who called and checked on me after my return home. The care and attention I received was far beyond my expectation. Never have I seen such a remarkable group of individuals and team members. I could tell they enjoy what they do and I can't thank or praise you all enough. I would return to the facility for any and all future medical care and refer you to everyone. Again Dr. DeBerardino and every member of your team ... thank you. Outstanding job. I am impressed and grateful.
Dr. Winston Campbell: This is a quick note to let you know that we saw our
patient six weeks postpartum. She was delivered at about 32 weeks of a beautiful
healthy daughter after being transferred with premature rupture of membranes.
She delivered within a couple of days of her arrival.
My patient and her husband wanted to relay their extraordinarily positive experience at UConn. Every physician and every nurse went out of their way to make this a good experience. Their daughter is healthy, and they are grateful. They mentioned Becky who was a particularly outstanding nurse who stayed late after her shift was over to make sure things went well, and then there was an unnamed obstetrician who arrived for the delivery, beautifully dressed complete with an attractive dress and high heels. Well done all around! Our team thanks your team.
I should have done this about three weeks ago when
your prompt and decisive action possibly saved my life.
I had come for what would be the last of my lymphedema therapy sessions. In addition to the very obvious breaks in the skin, I mentioned I had been sporting a substantial fever for a number of days. You promptly called an ambulance which took me to the Emergency Department where a blood test immediately revealed an excessive white blood cell count with systemic sepsis. Without much ado, they put me on an intravenous drip and admitted me to the 7th floor where they treated me until they saw fit to discharge me. Dr. Michael Azrin who was to perform a right-heart catheterization dropped by to explain the risk of infection was too great to go ahead with the procedure.
I was released into the care of my primary care physician, Dr. Nina Carley.
Interestingly enough, when I went in for my six-month pacemaker check, the electrophysiologist mentioned there had been some anomalous activity (erratic pulse). So, as you had guessed, it had indeed all been quite serious.
I still occasionally present with a small fever, but not often, and in decreasing frequency. I'm now wearing Dr. Carley's prescribed compression stockings and they do seem to be making a small difference in terms of reducing the swelling in my lower limbs. Hard to say whether my upper body has been affected by any of this. I still get winded easily.
In any case, as I suggested above, this is all by way of a very heart-felt (semi-intended pun) thank you for your excellent instincts, diagnostic talents and your preparedness to act accordingly.
Just thought you'd like to know.
I came to the ER near midnight one night in June with my 6 day old daughter. My daughter had been sleeping a lot, which many feel is normal for a newborn, and spitting up, which is also normal, but my gut instinct as a mother knew that something was wrong. She had vomited a lot at once which was a red flag to me. I am grateful that the ER doctor I saw that night understood my instinct and called over to Connecticut Children's Medical Center. They wanted to see us right away. Even though I have two older children, I forgot Connecticut Children's even existed because my two older ones never needed emergency services or hospitalization. But I am ever so grateful for the call since a few hours later my one week old daughter was having emergency surgery for malrotation of the intestines which is a birth defect. Thank you so much to the ER doctor. It would have been easy to brush me off as an overly vigilant mother of a newborn but he took into account my instinct that something more was wrong. I have lost the paperwork from that ER visit sometime during the nine day stay at Connecticut Children's so I do not know the doctor's name, but I figured I better write this note now while my healthy baby girl is sleeping happily here at home :)
I am a contractor and have worked in the Cancer
Registry here at UConn Health for almost four years. Recently, I grew concerned
about a small mole on my face. I spoke with
Dr. Upendra Hegde, who conducts our
registry QA and he kindly referred me to UConn Dermatology. I saw
Whitaker in early April and I would like to share my experience
I have worked in a clinical administrative/customer service role in the healthcare field most of my career. I am very particular about the healthcare providers I elect to manage my care. The criteria I look for in a physician’s practice are extremely stringent. I have often said that a physician is only as good as his or her staff. It’s not only where a doctor attended medical school or completed their training; it’s also about the support staff that represents the physician. I believe the connection that these individuals forge with patients are predicting factors as to whether or not a patient will return for continuation of care.
I would like to say that I was impressed from the moment I stepped off the elevator on the 2nd floor of 21 South Road. At check in, I had the pleasure of meeting Eve. She was very warm and kind as she verified my information and made copies of my insurance card and ID. She was efficient but not rushed. This made me feel like a person, rather than a number. I observed her interactions with other patients as well as her colleagues in the reception area. She demonstrated professionalism in a way that stood out.
Next, I was seated in the waiting area and had a chance to observe the patients. This is also a crucial part of my assessment of a doctor’s office as idle chatter in the waiting room can be quite revealing. I had the opportunity to learn if the patients waiting to be seen were dissatisfied with any aspect of the process, from ease of scheduling an appointment to wait times to actual clinical care. The patients all seemed content and I even spoke with a few to the pass the time. Waiting was not bothersome at all.
When it was my turn, I was greeted by Tonia, who must be the most welcoming lady I have ever met. Her smile and demeanor literally lit up the room when the door opened and she called my name. She was sunshine personified. On the way to the exam room area, she asked if she pronounced my name correctly. This meant a great deal to me as I am frequently called Carolyn, not Caroline. I assured her that yes, she did and how very much I appreciated her awareness and for taking the time to ask. It’s these kinds of things that can really personalize a visit and makes one medical office stand out from another.
In the exam room, I admitted I was nervous to be there. Tonia was so engaging and reassuring that I knew I was in good hands and I hadn’t even met Dr. Whitaker yet. Tonia demonstrated the perfect combination of professionalism and compassion. I spoke with Tonia about by concerns and felt she listened to me and understood. Her empathy put me at ease and I felt less anxious and more focused when Dr. Whitaker came in the room.
I met Dr. Whitaker and was so pleased with her easygoing and caring manner. She took the time to make a connection with me and gave the impression that I was her only patient that day. When one considers how healthcare has changed over the years, this was particularly impressive to me. Dr. Whitaker was absolutely delightful. I found her to be very competent, thorough yet gentle and reassuring. She provided me with helpful information and spoke to me in a manner that let me know I mattered.
I do not know the names of the two ladies at the checkout desk but I would like to add that they were cheerful and friendly. They made it seem as though they were waiting for me specifically and were genuinely pleased my visit went well. They were accommodating of my schedule when making my next appointment for baseline comparison surveillance. And, of course, I was pleased too because my mole was completely benign.
As you know, letters born out of complaint and bad experiences can be useful tools in learning where improvements need to be made. However, it's the letters that come as a result of positive experiences can really lift a person to new heights. I believe when people are shown they’re appreciated and valued, it cultivates uplifting morale and good will spreads in the workplace. That is why you’re hearing from me. I hope you’ll share my letter with the lovely people I mentioned.
Thank you very much for your time and for allowing me to share my thoughts and experience as a patient at UConn Health.
After my last appointment I had good intentions of sitting down and writing a quick note about the wonderful care I have had as a patient of Dr. George Kuchel in Geriatrics but as so many good intentions do, forgot. I was reminded the other day of my good fortune in having Dr. Kuchel as a primary doctor when he called and spoke to me regarding some results he had received from another doctor. When I got off the phone, I told my husband how very surprised I was. I have been pleasantly surprised each visit by the quality of care - the time spent by first the resident, then Dr. Kuchel. I believe my quality of life has improved by the care I have and will continue to have under Dr. Kuchel and Geriatrics.