Patient Stories

Special Thanks to Our Nurses

Good work rarely goes unrecognized. The following notes and letters are from patients who wanted to recognize and applaud the excellent care they received from UConn Health Center nurses.

Cardiac Catheterization Laboratory

This team of nurses should all be recognized. From check in to check out they, their knowledge was great but more importantly their personalities put me at ease and made me feel very comfortable. They made me almost forget why I was there. All four nurses who treated me are accrediting to their professor.

The entire team did everything possible to take special care of me and to explain all procedures to me. Everyone was very professional and respectful. Thank you

Please accept my sincere thanks for the great care provided by your staff during my recent angiogram. I was hoping for better news, but knew that it was getting close to the time for a valve replacement. Please thank your nursing staff. Also, they took great care of me and made the procedure very easy.

Thanks to all: Drs. Mamoya, Azrin and Reedy along with their professional staff: Marylou, Christy, and Karen saved another life in September. My survival is owing to their focused attention to my heart and the synchronized action of this highly-trained team. Despite the absence of dramatic symptoms, their dedication to saving life brought me to them as an add-on patient. Addition, to their full and arduous schedule, the post-surgery accommodations were marvelous. The 2099BB attending staff was welcoming and exhibited a comforting air of compassion and service. I never felt concern from the time of admission to the day of discharge. This was my second angioplasty in the nick of time and I am ever so grateful for the opportunity to write this note to thank you!

In October, you were part of a miracle. On the day and in the days/weeks that followed you were actively involved in saving a person’s life who had been overcome by a massive heart attack. Through your knowledge, perseverance, compassion, and God’s amazing grace, the life of a 48 year old husband and father of two was preserved. In recognition and gratitude for your outstanding service regarding this event, you’re cordially invited to a luncheon of thanks to be held in your honor.

Emergency Department

APRN Karen was fabulous! She was very informative. We also had a volunteer stop by to see if we needed anything. The first nurse was welcoming and a sweetie. Just wanted to make sure we were comfortable. Very nice experience, that’s why we come here. Thank you, great job!

Everyone, from the receiving desk to the physician, was great. Our nurse had a great deal of sympathy and was very caring, terrific bedside manner and personality. Urology resident was fantastic, super personality and bedside manner and professional, made me feel extremely comfortable.

Never want to say the ER was a “great” experience, but this was the best care experience I had in the ER.

My visit to the ED was a positive experience. Both the nurse and physician worked to provide me comfort for the symptoms in a timely manner as well as ensured that I understood all that was occurring along the way. I am thankful for the care I received from the ED staff.

“Gold stars” to the doctor and nurses! Staff was quick to get me in and showed compassion and got me set up for a shot in my shoulder right away by Dr. Lakshminarayanan in Rheumatology. Hopefully, staff not rating me as a patient. I was awful. Sorry... Thank you!

Carrie, ER nurse, went beyond even though the ER was overwhelmingly busy. Answered all questions, got patient liquids, treated patient as she was the only one in the place even though she was working with many, very warm and caring and made patient and husband feel comfortable.

Intensive Care Unit (ICU)

My unexpected admittance to ICU and Med4 left many blessed memories of the nurses and their assistants' attentive care and angel-like empathy.

Nurse Chet was very friendly, very accommodating, offered advice and had a calming personality.

Jazmine, Patty, and Ella were outstanding, kind, human touch. The patient has been improving. His recuperation is due to all the good effort of the team in this unit.

Jenny was very meticulous, very concerned, took the time to converse with the patient and made them feel more at ease and comfortable.

To all nurses: Thank you so much for the wonderful care you gave my mom. I was so impressed by the attentions she was given and the up to the minute updates I was given regarding her health issues. You are truly all angels. God bless!

Farmington Surgery Center

Marybeth, Mark, Jeff, Melvin, Denise, Patty and Staff – It is very comforting going into surgery having a dedicated team of friends and professionals to take care of me. I truly believe my excellent recovery to date is due to the care I received both prior to and after the surgery. Thank you so much!

No one wants to have surgery but because I had to I am so glad I had my procedure done with all of you. Never have I had such a pleasant experience at a medical facility as I did at the Farmington Surgery Center. You made me feel comfortable, put me at ease and took care of my every need with the friendliest yet professional attitudes. Thanks for all each of you did to make my visit a most amiable experience.

I would like to express my appreciation for the fine care you gave me while I was going for surgery on my hand. Thank you all for the excellent care, my health greatly improved because of your efforts and generous attention to my needs. I will be sure to recommend you to friends and associates in the future.

I may not be a veteran, but after five surgeries I’m no rookie either. My experience at your facility was the best of all my experiences. I want to thank you all of the people who were involved in my procedure. They were competent, considerate, and very professional. You made my stay as enjoyable as possible under the circumstances.

MED 3 and 4

My 88 year old father was recently a patient on the 4th floor of the hospital and was the recipient of what I felt was exemplary nursing care. For the first few days Tara was Dad’s nurse, then Jill and finally Heather. All were extremely competent, very responsive and had both compassion and a great sense of humor. We felt very lucky to have Dad’s care in their hands. I should also say that I was also impressed by the other staff as well.

Megan is very cheerful, very informative, came when she said she would, and very understanding. The patient had to have several tests and be awakened at odd hours at night very bearable because of her approach and made him feel at ease.

Virginia reinforces what was said and done by night nurse – informative, made patient laugh, good personality.

Alicia is more like family than a nurse. So caring, did extra, stayed beyond hours to be sure the patient was ok. She called patients family shared with them. So full of love, very knowledgeable and capable as well.

Latoya is highly professional, well spoken (articulate) and provided excellent care to my mother-in-law. Even though the unit was busy, she did not rush and made my mother-in-law feel well cared for.

Kathy – Patient was in for six days and couldn’t hear for four days so had to have potassium which is very painful. Kathy was able to merge the two bags of fluids so it was less painful. If it wasn’t for what she did, the patient wouldn’t have been able to tolerate the pain. Compassionate, good caregiver!

Surgery 7

My family and I would like to thank each and every one of you for your kindness and professionalism that helped us through a trying time. We were very impressed with the team work of your staff, not to mention the knowledge and patience each of you had for myself and the other patients.

I was a patient for one night on Surgery 7. I was impressed with the care that I received during my stay. Special thanks to the nurses and especially Diane, Larisa and Monica. Thank you!

Thank you all for your wonderful care of my mom. Your thoughtfulness, gentleness, conversations, attentiveness and professionalism were greatly appreciated. You all helped make her stay a more pleasant one. You are a really special group of people!

To all nursing staff: My family and I want to thank you for the wonderful care you provided to Mr. Q. during his years of illness. You all came to know him well. He was a one of a kind gentleman.

I was on Surgery 7 for all of my stay. I could not have been cared for by a better group of professionals from the RNs all the way down the line. In truth I was in contact with many different RNs and I will say to you that I felt as if I was being cared for by family. I would be remiss if I did not mention the extraordinary service provided by the stoma RNs, Arlene and Karen.

I wanted to send a note to praise your nursing staff on the 7th floor. My mom was there for about 4 to 5 days and she and my entire family are so grateful for the care she received. We always felt that she was safe and that all were concerned with her health and progress. Darcie, George, Wojciech and Sandra were all responsible for the improvement in my mom’s health. Words cannot express our gratitude!

After my surgery, I found myself on the 7th floor. I stayed there about 10 days. The nursing staff on the 7th floor was remarkable. My most interesting observation was that the support staff on the 7th floor was made out of all possible representatives from eastern and western Europe, Asia, Africa and Latin America. They all worked like a precision machine. I would like to thank you from the bottom of my heart for the tender loving care I received at John Dempsey Hospital!